ORDERING
You are responsible for ensuring the completeness and accuracy of your order details and Merel Galestian will not be liable for any failure by you to provide complete and accurate information in your order.
CANCELLATIONS
I don't accept cancellations. But please contact me if you have any problems with your order.
RETURNS
All items are produced to order and we do not accept returns. All print orders are for custom, made to measure, on-demand photographic fine art prints. As such, the right to cancellation under the Consumer Protection (Distance Selling) Regulations does not apply.
We always do our best to deliver a product that we hope you'll love but if you are not 100% satisfied do not hesitate to get in touch with us and we will work with you to find a solution.
Any damage caused after successful delivery is the responsibility of the customer, and any replacements will be provided subject to payment of the current print price on the website.
TAXES
International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.
DELIVERY
Delivery will be completed when we deliver the print(s) to the shipping address you gave us when ordering.
The print(s) will be your responsibility from the completion of delivery.
You are responsible for inspecting the external packaging of the prints, on receipt, and marking any noticeable damage on the delivery confirmation receipt as required by the courier.
Any items which are significantly damaged must be rejected by you, and returned to the courier at the point of attempted delivery. You must immediately inform us of any delivery rejection in order that we can contact the courier to resolve the situation.
Should any damage be discovered at the point of delivery, you must provide us with photographs of the specific areas of concern along with the entire package, with shipping label showing, to assist in our ability to raise a suitable claim with the courier.
Failure to inform us of any damage to the print(s) within 24 hours of the courier's delivery receipt will mean you have confirmed your acceptance of your order in good condition.
COPYRIGHT
The images, designs, and music used on the Merel Galestian website are the property of Merel Galestian. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be an appropriate remedy. An Interim injunction is a court order, which would prevent any further use or distribution of the image that we are concerned about, until a final court hearing where the court will make a decision on all the facts.
Please feel free to contact us with with any questions: info@merelgalestian.art
